1. Refresh the page and try again
Verification can time out if a page has been open for a long while. Reload the page and tick the box again before you submit the form.
2. Make sure JavaScript is enabled
The check runs a small calculation in your browser, so it needs JavaScript. Most browsers have it switched on by default.
3. Pause ad blockers or privacy extensions
Some extensions block the verification script. Allow api.apexiacaptcha.com, or pause the extension for this website.
4. Update your browser
Apexia Captcha works in all modern browsers. If yours is several years old, updating it will usually fix the problem.
5. Try another network or device
Some company or public Wi-Fi networks block parts of a page. Switching to mobile data, or another device, can help.
- On a very slow device, verification can take a few extra seconds. Please wait for the tick before you submit.
Still stuck? Contact the business whose website you were using and let them know. They can get in touch with us to look into it.